We will keep your information private, secure and confidential. You will receive communication from us via your preferred methods. We won’t spam you or give your information to anyone else without your consent, unless required to by law.

We collect personal information about you to provide holistic health services and to answer or forward any requests or enquiries. This information is collected only when knowingly and voluntarily submitted by you. It is our intention that this policy will protect your personal information in a manner that is respectful and consistent with applicable privacy laws in Australia.

We only use your personal information for the purpose for which you give it to us and for related, internal management purposes. We do not give information about you to other government agencies, organisations or anyone else unless one of the following applies:

• You have consented

• You’d expect us to or we have told you we will

• It is required or authorised by law

• It will prevent or lessen a serious and imminent threat to a person’s life, health or safety or public health or safety

• To assist in locating a missing person

• It is impractical to obtain a person’s consent

• To establish, exercise or defend an equitable claim

• For the purposes of confidential dispute resolution

• The disclosure is reasonably necessary for law enforcement or for the protection of public revenue

We analyse non-identifiable website traffic data to improve our services.

Collected personal information will include your names, preferred pronouns, addresses and contact details, medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors.

If you are asked to provide information when using the website, it will only be used in the ways described in this privacy policy. This website is owned and operated by Ray Holistic Health.  

Your personal information will be held confidentially at the practice in electronic records in protected information systems. We will inform you where we have a statutory requirement to disclose certain personal information (for example, some diseases require mandatory notification).

We will not disclose your personal information to any third party without full disclosure to you beforehand, including the reason for the information transfer, and seek full consent from you.

We will not use any personal information in relation to direct marketing to you without your express consent. You may opt-out of direct marketing at any time by notifying the practice by a letter or email. Appointment confirmation notifications are not considered marketing communication and are handled separately.

By subscribing on the website, you grant Ray Holistic Health the right to add your contact details to our database. We may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting Ray Holistic Health we will remove you from our marketing communications.

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

Credit Card Details

Credit Card details are processing via a secure online payment system. Hard copies or records of credit card details will never be taken.

Disclosure

Please inform us of any health-related issues you may have at the time of booking through our Client Intake form and in discussion with your Practitioner. Conditions we need to know about include (but are not limited to) things such as mental health issues, high blood pressure, injuries, heart conditions, allergies and pregnancy. If you are unsure whether something might be important, please discuss this with your Practitioner.

This information will be kept in strict confidence.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.